Terms and Conditions

PAYMENT

Payment can be made using Visa, Mastercard and American Express credit card, debit cards, PayPal, Clearpay and Klarna.  For online security, your credit card details will be encrypted to minimise the possibility of another party being able to read your details as they are transmitted over the internet

All prices are in British pounds.  The total amount will be charged to your credit card in British pounds. Money will be debited from your account within one working day after we have received your order

Please note: Items purchased may incur additional custom charges depending on destination.  These charges will be the sole responsibility of the buyer, Candle de la Creme will not be liable for any additional charges incurred upon delivery to the buyer.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with 

Klarna’s own privacy notice.”

 

SHIPPING

We currently offer delivery within the UK, Ireland, EU Europe and Worldwide

Current Costs are –

FREE Delivery to UK and Ireland for orders over £50 

UK Standard Delivery for orders under £50 – £4.50 (please allow up to 7 working days for delivery – Royal Mail experiencing delays)

Standard Delivery to Ireland – £14.99 (please allow up to 7 working days for delivery – Royal Mail experiencing delays)

EU Europe/Worldwide- Standard shipping cost £39.99 –  (2kg or more shipping costs vary depending on weight and destination, please email info@candledelacreme.com for quote before placing order)

Unfortunately Candle de la Crème is unable to deliver to PO BOX addresses*Bulk orders of over 10 items to UK and Ireland destinations will incur an additional delivery charge

 

RETURNS

Unwanted Items

If you return the product in it’s original, unused condition within 14 days of the date on which you received it, we will refund you any money you have paid to us for that product.  All you pay is for the return postage of the item(s). Refunds are made within 7 days. 

Faulty Items

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us at info@candledelacreme.com to inform us and we will arrange a refund or replacement.  In the event of you returning faulty goods to us we will be happy to reimburse the cost of the return for you.

Returns address please contact us at – info@candledelacreme.com for our returns address

TRADEMARKS

All rights in the designs and information on our website is owned by us

You may view, copy and print portions of our website for the sole purpose of placing an order with us  

The materials on the website may not be used for any other purpose

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This website will:

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This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't:

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  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't:

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  • Advertising: Use information for tailored advertising with third parties
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  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website won't:

  • Remember your login details
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