PAYMENT
Payment can be made using Visa or Mastercard credit card, debit card, BACS and PayPal. For online security, your credit card details will be encrypted to minimise the possibility of another party being able to read your details as they are transmitted over the internet.
All prices are in British pounds. The total amount will be charged to your credit card in British pounds. Money will be debited from your account within one working day after we have received your order.
Please note: Items purchased may incur additional custom charges depending on destination. These charges will be the sole responsibility of the buyer, Candle de la Creme will not be liable for any additional charges incurred upon delivery to the buyer.
DELIVERY
We currently offer delivery within the UK, Ireland, EU Europe and India.
The current Costs are:
FREE UK Delivery
Ireland* £8.99, 3-5 days
EU Europe* £8.99, 3-5 days
India* £8.99, 3-5 days
Unfortunately Candle de la Crème is unable to deliver to PO BOX addresses.
*Bulk orders of over ten items to these destinations will incur an additional delivery charge.
RETURNS
Unwanted Items
If you return the product in it’s original, unused condition within 30 days of the date on which you received it, we will refund you any money you have paid to us for that product. All you pay is for the return postage of the item(s).
Faulty Items
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us at customerservices@candledelacreme.com to inform us and we will arrange a refund or replacement. In the event of you returning faulty goods to us we will be happy to reimburse the cost of the return for you.
Returns Address – Please contact us at info@candledelacreme.com for our returns address.
TRADEMARKS
All rights in the designs and information on our website is owned by us.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on the website may not be used for any other purpose.