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Terms and Conditions

PAYMENT

Payment can be made using Visa or Mastercard credit card, debit card or PayPal.  For online security, your credit card details will be encrypted to minimise the possibility of another party being able to read your details as they are transmitted over the internet.

All prices are in British pounds.  The total amount will be charged to your credit card in British pounds.

Money will be debited from your account within one working day after we have received your order.

Please note: Items purchased may incur additional custom charges depending on destination.  These charges will be the sole responsibility of the buyer, Candle de la Creme will not be liable for any additional charges incurred upon delivery to the buyer.

DELIVERY

We currently offer delivery within the UK, Ireland, EU Europe and India.

The current Costs are:

Standard UK delivery  £3.99 – Free delivery for orders over £15, 3-5 days

Ireland* £8.99, 3-5 days

EU Europe* £8.99, 3-5 days

India* £8.99, 3-5 days

Unfortunately Candle de la Crème is unable to deliver to PO BOX addresses.

*Bulk orders of over ten items to these destinations will incur an additional delivery charge.

RETURNS

Unwanted Items

If you return the product in it’s original, unused condition within 30 days of the date on which you received it, we will refund you any money you have paid to us for that product.  All you pay is for the return postage of the item(s).

Faulty Items

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us at customerservices@candledelacreme.com to inform us and we will arrange a refund or replacement.  In the event of you returning faulty goods to us we will be happy to reimburse the cost of the return for you.

Returns Address – Please contact us at  info@candledelacreme.com for our returns address.

TRADEMARKS

All rights in the designs and information on our website is owned by us.

You may view, copy and print portions of our website for the sole purpose of placing an order with us.  The materials on the website may not be used for any other purpose.